1. Important Information

1.1 General Terms

At OnRiseDigital LTD ("OnRiseDigital," "we," "us," or "our"), we prioritize exceeding global privacy and data protection standards to keep your important contacts, sensitive data, and communications private, safe, and secure. Our infrastructure, applications, and tools are designed to help you manage and leverage your business communications effectively, without compromising data security or privacy.

Our Privacy Promise:

• We will not access, read, or delete your communications without your consent.

• We collect only the minimum data required to provide our services.

• Your data belongs to you and will be handled according to this policy and applicable laws.

For any additional questions, please contact us at info@wepickupthephone.com.

This Privacy Policy (“Policy”) defines how we use and protect personal information collected through our website at www.wepickupthephone.com (“Website”) and our services.

By using our services, you expressly consent to the collection, storage, processing, use, and disclosure of your personal information as outlined in this Policy. If your organization acts as a data controller under applicable data protection laws, including the EU’s General Data Protection Regulation (GDPR) or U.S. regulations, you may need to sign a Data Processing Agreement with OnRiseDigital LTD to process data through our services.

1.2 Revision of the Privacy Policy

OnRiseDigital LTD reserves the right to revise, modify, or update this Policy at any time. Continued use of our services after such changes constitutes acceptance of the updated Policy. Material changes will be communicated via our Website or through notifications in the service.

2. Use of Our Services

2.1 Services Overview

Our services enable businesses to manage inbound and outbound call handling, lead reactivation, and other customer communication workflows. While we provide tools to enhance your business operations, the content and types of data processed using our services are determined by you and your organization.

2.2 Data Handling

We process customer data as directed by you and in accordance with our agreements. Data stored on our servers includes:

• Call recordings and summaries.

• Lead contact information (e.g., name, phone number, email).

• Scheduling details for calls and appointments.
  
  

We store this data securely on our service providers’ servers and do not use it for purposes beyond those required to provide and improve our services, as permitted by this Policy and applicable law.

Sensitive Information

Sensitive information such as financial details, Social Security numbers, or health-related data is not collected by us unless explicitly required for a service. All sensitive data is handled in compliance with applicable regulations, including GDPR and the U.S. Consumer Privacy Act (CCPA).

3. Information We Collect

3.1 Personal Information

We collect and process the following types of personal information:

• Contact details: Name, email address, phone number, and business information.

• Call data: Recordings, transcripts, and scheduling details.

• Account information: Login credentials, preferences, and settings.
  
  

3.2 Navigational Information

This includes IP address, browser type, geographic location, and usage patterns on our Website and services. Navigational data helps us enhance functionality and user experience.

3.3 Payment Information

We use third-party PCI-compliant providers to process payment details, including credit card information. We do not store sensitive financial information on our servers.

3.4 Information About Children

Our services are not intended for individuals under the age of 13. If we become aware that we have collected personal information from a child, we will take steps to delete it immediately. Contact us at info@wepickupthephone.com if you believe we have inadvertently collected such information.

4. Use of Information

4.1 Purposes of Data Collection

We use your personal information to:

• Provide and enhance our services.

• Respond to customer inquiries and support requests.

• Send communications related to your account or our services.

• Monitor and improve our Website and service functionality.
  
  

4.2 Sharing Information

We may share data with trusted third-party partners to:

• Deliver services and support.

• Analyze usage and performance.

• Process payments securely.
  
  

We require all third parties to adhere to strict confidentiality and data protection standards.

4.3 Opt-Out Mechanisms

You may opt out of marketing communications by clicking the “unsubscribe” link in our emails or by contacting info@wepickupthephone.com. Note that transactional emails related to your account cannot be unsubscribed from.

5. Security of Information

5.1 Security Measures

We use industry-standard encryption (e.g., SSL) and secure storage methods to protect your personal information. Access to sensitive data is restricted to authorized personnel only.

5.2 Your Responsibility

You are responsible for maintaining the security of your account credentials. Choose a strong password and avoid sharing it with others.

6. Retention of Data

We retain your personal information as long as necessary to provide services or comply with legal obligations. Call recordings and lead information are stored based on the retention policies outlined in your service agreement. Data related to canceled accounts will be deleted after 60 days unless required by law.

7. International Data Transfers

Data collected by OnRiseDigital LTD may be stored and processed in the United States or other countries. We ensure compliance with GDPR, CCPA, and other relevant regulations for international data transfers.

8. Contact Information

If you have questions about this Privacy Policy, please contact us:

• Email: info@wepickupthephone.com

• Website: www.wepickupthephone.com

This Privacy Policy was last updated on 23/12/2024.